Privacy Policy — LNC Chauffeurs
At London Nexus Chauffeurs (LNC), accessible from www.londonnexuschauffeurs.co.uk, your privacy and trust are of the utmost importance to us.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book our chauffeur-driven services, or interact with our customer support team. By using our website or services, you agree to this Privacy Policy and the practices described herein.
1. Scope of This Policy
This Privacy Policy applies to all online and digital activities conducted through our website and booking platforms. It governs how we handle information provided by visitors, clients, and users of LNC Chauffeurs. It does not apply to data collected offline or through unrelated third-party channels.
2. Information We Collect
We may collect the following types of data to deliver and improve our professional chauffeur services:
- Personal Information: Name, address, email, contact number, pickup and drop-off details, payment information.
b. Usage Data: IP address, browser type, and site interactions.
c. Communication Data: Messages sent via forms or email.
d. Driver Data: Licensing and compliance information for operational purposes.
3. How We Use Your Information
We use collected data to deliver and improve our chauffeur services, enhance client experience, and comply with legal requirements.
We never sell or rent customer data to third parties.
4. Chauffeur Dispatching System
We use the Taxi Base Management System (TBMS) to manage bookings securely. It handles bookings, driver allocation, GPS logging,
and client notifications to ensure transparency and efficiency.
5. Voice Contact Requirement (VCR) Compliance
LNC Chauffeurs complies with Transport for London’s Voice Contact Requirement (VCR), ensuring that live agents are available
to assist passengers by phone during operational hours and throughout all journeys.
6. Data Retention
We retain booking, payment, and analytical data for legally required periods. Old data is deleted or anonymised once no longer needed.
7. Security Measures
LNC Chauffeurs uses encrypted cloud storage, password-protected devices, two-factor authentication, and secure payment systems to protect client data. We comply fully with ICO and GDPR standards.
8. Your Data Protection Rights
Under UK GDPR, you have rights to access, correct, delete, restrict, or object to data processing. Requests can be sent
to our data team via email.
9. Cookies
We use cookies to improve website functionality and performance. You can disable cookies in your browser settings at any time.
10. Children’s Privacy
We do not knowingly collect data from individuals under 13. Parents or guardians who believe a child has provided information
should contact us for immediate removal.
11. Legal Framework
Our policy aligns with the Rehabilitation of Offenders Act 1974, the Data Protection Act 2018, and the General Data Protection Regulation (GDPR). We uphold these regulations to guarantee fair treatment for ex-offenders throughout the recruitment process while ensuring their rights are protected.
Disclosure of Criminal Records
As part of our recruitment process, all applicants must disclose any unspent convictions. For specific roles that legally require it, we may also conduct a Disclosure and Barring Service (DBS) check to identify both spent and unspent convictions, as well as cautions, reprimands, or warnings.
Assessment of Ex-Offenders
When an applicant discloses a criminal record or one is identified through a DBS check, LNC Chauffeurs will evaluate the following factors:
- Relevance of the Offense: We will consider the nature of the offense, its relevance to the role, the time elapsed since the offense, and the context surrounding it.
- Risk Assessment: A thorough risk assessment will be conducted to evaluate potential risks linked to hiring the individual, particularly regarding the safety of our clients, employees, and the public.
- Applicant Discussion: The applicant will have the opportunity to discuss their criminal record during the recruitment process. This dialogue will be conducted with confidentiality and respect, allowing the applicant to provide context and demonstrate their suitability for the role.
- References and Employment History: We will meticulously review references and employment history to create a comprehensive picture of the applicant’s background and character.
- Final Decision: The decision to employ an ex-offender will rest with senior management, who will consider all relevant information. This decision will be documented, including the rationale behind it.
Exempt Positions
Certain roles within LNC Chauffeurs may be exempt from employing ex-offenders due to legal or regulatory requirements, particularly where the position entails a high level of trust or access to sensitive information. In these cases, decisions will be made based on the specific requirements of the role.
Ongoing Support for Ex-Offenders
For ex-offenders who are employed, LNC Chauffeurs is dedicated to providing ongoing support and monitoring to ensure their successful integration into the workplace:
- Regular Check-Ins: We conduct regular check-ins with employees to discuss progress, address any concerns, and offer support as needed.
- Training and Development: We provide opportunities for training and development to assist employees in building skills and advancing their careers.
Confidentiality: We strictly safeguard the employee’s criminal record, ensuring it is disclosed to others in the workplace only on a need-to-know basis.
12. Fare Calculation Transparency
Our pricing model includes fixed rates, per-mile charges, and out-of-hours adjustments, with VAT and fees included. Clients receive transparent quotes before booking.
13. Data Protection & Confidentiality
All customer and driver data is securely managed, encrypted, and access-restricted in line with ICO and GDPR standards.
14. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
15. Contact Us
For any privacy-related questions, please contact: email at info@londonnexuschauffeurs.co.uk or call us on: 020 8064 0056
